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It's so frustrating when you have booked a patient and they don't arrive. Many therapists feel conflicted about what to do and whether to still charge. Whatever you choose to do it can still raise a lot of complicated feelings such as resentment and guilt. Either way, it's never a simple issue and a nuanced and thoughtful approach is normally the best way to deal with it.
Here is CBT therapist and Calabash speaker Dr. Colinda Linde's take on this: