Frequently Asked Questions | Calabash | CEU/CPD Courses for Health Care Professionals | South Africa, Canada, Australia & the UK

Frequently Asked Questions | Calabash | CEU/CPD Courses for Health Care Professionals | South Africa, Canada, Australia & the UK

What is Calabash?Calabash is a platform that allows health professionals to watch interesting and relevant videos online and acquire CPD points. What...

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Frequently Asked Questions


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What is Calabash?

Calabash is a platform that allows health professionals to watch interesting and relevant videos online and acquire CPD points. 

What are CEU/CPD Points?

CEU points (sometimes referred to as CPD points) are required by many professions to maintain their respective registration and ability to practice.

How do I get CEU points?

CPD points can be obtained by engaging in professional development activities which have been accredited for CPD points. For health professionals in South Africa, activities are accredited by bodies licensed by the HPCSA to accredit these activities. After completing the activity, you should receive a CPD certificate with your name, your HPCSA accreditation number, the name of the talk, the speaker, the date you completed the activity, the number of CPD points for the activity, and the specific accreditation number assigned to that activity.

How many CEU points do I need?

This depends on your country of accreditation, and every system is different. You should consult your professional body to understand more. In South Africa, health professionals are required to earn 30 CEU’s per year, or 60 CEU’s over a 2-year period, of which 5 points per year must be specifically ethics-related. You can keep track of your CEU's on your Calabash dashboard.

Are Calabash talks accredited for CEU points?

Yes, most of them are. You should refer to the accreditation tab on each talk to view the valid accreditations.

How do I receive my CEU’s?

Once your talk is completed, you will be emailed a certificate. You may also access the certificate at any time through your Calabash Profile, where it can be downloaded and stored on your computer.

How do accreditations work?

The content on the Calabash platform is accredited for CEU's. Each accreditation is valid for a certain amount of time, depending on the accrediting body and country of accreditation. We display this information to you for transparency, and in order for you to make an informed decision when purchasing content. Currently, all content is accredited for CEU's by the Health Professions Council of South Africa.

What happens if an accreditation is about to expire?

As a user, you will only be able to complete a talk and receive the corresponding certificate if the accreditation is valid at the time of completion. In other words, if the accreditation expires in 7 days, you will need to complete the talk and quiz (if required) by the end of that 7 days.

Is my certificate valid after the expiration date?

In general, yes. However, this depends on the accreditation system in your country, and you should check and understand your obligations fully. For most countries, your certificate remains valid for one to two years after completion, even if the talk's accreditation expires during that time. In terms of the HPCSA, CEU's are valid for 2 years after completion of the activity.

Will a talk be re-accredited after expiration?

This depends entirely on the Partner responsible for the talk. We encourage our partners to keep their accreditations up to date and ensure that every talk on our platform is valid.

What happens if I don't complete the talk before expiration?

The onus is on you, the user, to ensure that you complete talks within the requisite time. We do not accept responsibility for users who do not complete purchased talks before expiration, and do not issue refunds if they fail to do so. In an effort to avoid this, however, we will notify you of the talk's expiration in advance, and we actively engage with our Partners to ensure that they keep their content updated.

How do Calabash quizzes work?

When a Partner creates a talk on our platform, they upload a corresponding video, accreditation and quiz. For each accreditation, they will indicate whether the user must complete the quiz or not. If the quiz is required, you will need to complete it and pass in order to receive the accreditation certificate. You can view the talk at the same time as answering the quiz. If you exit the quiz without completing it, it will count as a failed attempt. In terms of the HPCSA, you are required to achieve 70%, and you have 3 attempts.

How do I complete the quiz?

Once you have purchased a talk, you will see the Complete Quiz button in your profile and on the talk page. If you have already successfully completed the quiz, you will not have the option to do so again.

What if the quiz is not required?

You will receive the accreditation certificate once you have watched the talk.

What if I fail the quiz?

You have a total of three opportunities to take the quiz. Should you fail the quiz, you may retake it immediately. 

How do I receive my accreditation?

Once your talk is completed, you will be emailed a certificate. You may also access the certificate at any time through your Calabash Profile.

How do I acquire Calabash Credits?

When you sign up to a monthly subscription, you get a number of credits in your account at the start of each cycle. For example, if you sign up on the 7th of this month for a subscription, you will receive 10 credits on the 7th of each month.

How do I use Calabash credits?

If you have enough credits in your account, you can purchase a talk with them. Purchasing a talk entitles you to watch the talk and receive the corresponding accredited certificate if it is applicable. To purchase a talk, simply sign in to your account and click the purchase button.

What if I don't have enough credits to purchase a talk?

If you have run out of credits, you can use Instant Purchase to buy a talk once-off.

Do my credits expire?

Credits are valid for up to 365 days. If you have not used your credits within this time, they will automatically be deducted from your account after the expired time.

How do I check my credits?

Sign in to your account. You will see the amount of credits you have available at the top right, or you can view your profile dashboard to see more information.

What if I am not a subscriber?

If you have not signed up for a monthly subscription, you can purchase a talk once-off. You will be charged for the talk once only, at the time of purchase. Thereafter, you will be able to access the talk through your account. If you wish to buy further talks, you will need to sign up for a subscription or buy them individually.

Can I purchase talks without having a monthly subscription?

If you're not on a Calabash monthly subscription (or you've run out of credits), you can purchase talks once-off as you want them. Instant Purchases allow you to do this.

How do I make an Instant Purchase?

In order to purchase a video once-off, you must first create a Calabash account. Simply sign up and confirm your details and you will have access to Calabash. When viewing a talk, click on the Instant Purchase button and you will be guided through the purchasing process.

How am I charged for an Instant Purchase?

During the purchasing process, you will be required to enter your credit card details. Your card will be charged once.

How long will I have access to the talk for?

Once purchased, you will be able to watch the talk at any point in time, unless the Partner requests the talk removed. If this happens, you will be informed 30 days in advance.

Can I still complete the accreditation?

Yes, all the same benefits apply to Instant Purchases as with Subscriptions.

Are my credit card details safe? 

We do not store your credit card information. All transactions are processed securely through a third party payment gateway. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and not stored on our servers. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. Read Calabash’s Privacy Policy for more information.

Are my personal details safe?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Read Calabash’s Privacy Policy for more information.

Can I watch a talk if I’m not a health professional?

No problem! Leave the details requiring your HPCSA number blank when signing up and you will have access to all the talks.

I’m a Social Worker, how do I get my talks accredited?

You are able to watch the videos, and claim CPD points for them. According to SACSSP, the videos cannot be pre-approved for CPD points as they count as an individual activity. You will get a certificate reflecting your completion of the talk. The certificate will count as proof that you have watched the video and passed the quiz. You need to fill in the relevant details for the talk in your portfolio of evidence and submit it to the SACSSP if audited. Consult the SACSSP website for more information.

I have a question not covered in the FAQ. Where can I ask?

If these FAQs have not answered your question, feel free to contact us at admin@calabash.courses or fill out the form on our support page and we will get back to you in 1-2 days.

I am interested in contributing content to the Calabash platform. How do I go about this?

We are always looking for great content for our platform. If you would like to write an article, create a video or film a workshop or webinar and post it on our site, please contact us at admin@calabash.courses.