Last updated: 19.08.2026
Calabash.courses is operated by The Calabash of Knowledge (Pty) Ltd, registration number 2016/055019/07, a private company registered in South Africa. Your agreement for the Service is with this company, and it issues your invoices.
| Address | 133 George Avenue, Fairfield, Johannesburg, 2196, South Africa |
| support [at] calabash.courses | |
| Website | calabash.courses |
| Directors | Kyla Edinburg, Leanne Zabow |
| VAT | Registered. Prices include South African VAT where it applies. |
In these terms, "we", "us" and "our" mean The Calabash of Knowledge (Pty) Ltd. "You" means the person using Calabash. "Service" means the Calabash website, applications, API and course content.
These terms and our Privacy Policy together form the agreement between us. Clause 15 explains how we change either of them.
Nothing in these terms limits or excludes any right you have under consumer protection law that cannot be limited or excluded by agreement.
If you are in South Africa that includes your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. If you are in the United Kingdom, Australia or elsewhere it includes the equivalent rights in your country. Where a term here conflicts with such a right, the right wins and the rest of this agreement continues to apply.
Calabash is for registered professionals and you must be 18 or older to hold an account.
Creating an account is free. You pay for subscriptions and for the talks you access.
Accounts are personal. You may not share your sign-in details or sign-in link with anyone else, and more than one person may not use a single account. You are responsible for activity on your account and for keeping your access secure. Tell us promptly if you think someone else has access.
If you are a consumer in South Africa, section 44 of the Electronic Communications and Transactions Act lets you cancel an electronic transaction without giving a reason and without penalty, within seven days of concluding the agreement. We will refund you within 30 days and we will not charge a cancellation fee.
That right falls away once we have begun providing the service to you with your express agreement. Because we give you access immediately when you subscribe or buy credits, and you confirm that at checkout, the seven-day right will usually not apply to a purchase you have already started using.
If you are unsure, contact support [at] calabash.courses. In practice we consider refund requests individually and usually agree to them, so this is rarely the thing that decides the outcome. See clause 9.
Everything on Calabash, including the talks, videos, written material, assessments, the platform itself and our name and logo, belongs to us or to the people who created it for us. Buying access does not transfer ownership of any of it.
What you may do: view and use the content for your own professional development, for as long as you have access to it. Some talks include downloadable material. Where we provide a download, you may download or print it and keep it for your own reference.
What you may not do: copy, record, screenshot, republish, sell, sub-license or share the content with anyone else; use it to run your own training; remove our branding; scrape the site; or use any part of the Service to build a competing product.
Anything you send us stays yours. See clause 11.
Read this clause. It is the one that matters most to you professionally.
How accreditation works on Calabash. Requirements differ by country, and so does what we can tell you.
South Africa. The HPCSA requires activities to be accredited. Where a talk is accredited we say so on its page, together with the points it carries. Where a talk page does not say it is accredited, it is not, and you should not assume it will be accepted.
Australia, the United Kingdom and elsewhere. These regulators generally let practitioners self-assess and claim relevant activity that has not been separately accredited. For these markets we tell you the CPD hours or CPD points a talk represents, which reflects the length of the content. That is a statement about duration, not an endorsement by your regulator.
Checking that it counts is your responsibility. Professional bodies set their own rules about what qualifies, how much of a requirement can be met online, which cycle an activity falls in, and what evidence they accept. Those rules change, sometimes at short notice, and they differ between bodies and countries. You must satisfy yourself that an activity meets your own regulator's requirements before relying on it. We cannot do that for you and we do not promise that any activity will be accepted by your regulator.
If rules or accreditation change. A professional body may change its requirements, its deadlines or its accreditation decisions, including after you have bought or completed a talk. We will tell you what we know when we know it, but a regulator's decision is not something we control and it is not a failure of the Service.
Course content is not advice. Our talks are educational. They are not clinical, legal, financial or professional advice, they are not a substitute for your own professional judgment, and nothing in them creates a practitioner-patient, advisory or supervisory relationship between you and us or between you and a presenter. You remain solely responsible for your own practice and for the decisions you make about the people you work with.
Views are the presenter's own and are not endorsed by us. Some talks are produced by partners who receive a share of the revenue from them.
Prices are shown on the talk and subscription pages and include South African VAT where it applies. Prices exclude any taxes, levies or bank charges imposed in your own country, which are your responsibility.
Currency. You are charged in your own local currency, and your invoice is issued in that currency by The Calabash of Knowledge (Pty) Ltd. Where a price is displayed in a currency other than the one you are charged in, the final amount may differ slightly because of the exchange rate and any fee your own bank adds.
How payments are processed. Payments are handled by Stripe. Your card details are entered on Stripe's systems and are never stored by us. Payment details are encrypted in transit using current industry-standard protocols. Card payments are subject to your issuer's validation and authorisation checks. We accept the major card brands supported by Stripe in your country, which are shown at checkout.
Subscriptions renew automatically, are billed in advance, and run either monthly or annually from the date you subscribe. The minimum term is one month. You can cancel at any time from your account. Cancelling stops future billing. It does not refund the period you are in, although you can always ask, and clause 9 explains how we handle that.
If a payment fails we retry it and email you. After about eight days of unsuccessful retries your subscription and Pro access are cancelled. Your account itself stays open, and your completion records and certificates are not affected.
Credits
Credits buy access to talks. The number of credits a talk costs is shown on its page.
Credits normally come with a subscription. If you are subscribed and do not have enough credits for a talk, you can top up, and top-up credits are used immediately.
Credits are valid for 365 days from the date we issue them. Your dashboard shows what you hold and what is due to expire, and we email you monthly when you have credits expiring, at 90, 60 and 30 days out.
After 365 days, unused credits lapse and can no longer be spent.
Where you hold more than one type of credit, we use free credits first.
Credits are not transferable and are not exchangeable for cash, except where clause 4 or clause 9 results in a refund.
Outside the seven-day right in clause 4:
We consider every refund request individually, and we usually agree to them. Email support [at] calabash.courses and tell us what happened. We aim to resolve requests within a week.
If a talk is materially not as described, you may ask us either to put it right or to refund a reasonable portion of what you paid, and the choice between those is yours.
You can cancel a subscription, or disable your account, yourself from your profile. You can also contact support and we will do it for you.
When you disable your account we keep your course completion records and the certificates we issued, because professional bodies audit CPD years later and you may need to produce them. Our Privacy Policy sets out how long we keep everything.
A disabled account cannot be used. You cannot sign in, spend credits or download certificates while it is disabled. Download your certificates before you disable your account, or contact support and we will re-enable it for you.
You can ask us to delete your records instead, and we will, apart from anything we are legally required to keep, principally financial records. Once records are deleted we cannot reissue a certificate.
Accounts that are never confirmed after registration are deleted.
We may suspend or close your account if you materially breach these terms and, where the breach can be fixed, you have not fixed it within 14 days of us asking you to in writing. We may suspend immediately, without that opportunity, where the breach involves unlawful activity, a threat to the security of the Service, or sharing your account or our content with others.
Dormant accounts. We may disable an account that has not been accessed for a long period, after emailing you first. We will not do this where you hold an active subscription or unexpired credits, and we will never delete completion records or certificates because of inactivity.
Refusing service. We may decline to provide the Service where doing so would break the law, where payment has failed, where an account is being used in breach of these terms, or where we reasonably believe the Service is being used fraudulently or to harm others.
We work to keep Calabash available but we do not promise it will be uninterrupted or error-free. We carry out maintenance, sometimes at short notice, and services we depend on can fail.
We may change, add to or withdraw parts of the Service. If we withdraw or materially reduce something you have paid for, you may choose either a comparable alternative or a refund of what you have paid and not received.
Talks are provided for professional education. We take care over accuracy, but material dates and standards of practice change. Check the date on a talk and apply your own judgment.
Support requests are confidential. We use what you send to support in order to answer you and to fix problems with the Service. We do not publish it. Please do not include any clinical or case material, or any information about a patient or client, in a support request, and please do not send us information about your own health.
Feedback and ideas. If you send us suggestions, feature ideas or feedback that we did not ask for, you agree we may use them without payment or obligation. This gives us no right to your professional work or to anything else you upload.
What you must not post or send. Anything unlawful, defamatory, abusive, discriminatory, obscene or infringing someone else's rights; anything containing malware; anything impersonating another person; and any confidential information about a patient, client or third party. We may remove material that breaches this and may suspend accounts that repeatedly do.
You must not:
use the Service unlawfully, or help anyone else to;
share your account or our content with anyone;
record or reproduce content except where we provide a download;
bypass access controls, paywalls or security features;
scrape, crawl or systematically extract content or data;
introduce malware, or attack or overload our systems;
collect other users' personal information; or
Nothing in this clause limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence, or for anything else the law does not allow us to limit. Clause 2 applies to the whole of this clause.
Subject to that:
We are not liable for loss of profit, revenue, business, goodwill, anticipated savings or opportunity; a professional body's decision about whether an activity satisfies your requirements; or any loss that was not reasonably foreseeable when you agreed to these terms.
Loss of data. We are not liable for loss or corruption of material you could reasonably have kept your own copy of. This does not apply to your completion records or the certificates we issued, which we undertake to keep under clause 9.
Our total liability to you for all claims arising in any twelve-month period is limited to the greater of the amount you paid us in that period, or R5,000.
We provide the Service with reasonable care and skill. Beyond that, and so far as the law permits, we give no other warranty about the Service.
You are responsible for loss we suffer because you used the Service unlawfully, shared your account or our content, or breached clause 12, to the extent that loss was caused by what you did.
We may change these terms or the Privacy Policy. If a change materially affects your rights, your privacy or what you pay, we will email you at least 30 days before it takes effect, and you may cancel before then without penalty. Minor changes, such as correcting an error or clarifying wording, take effect when we post them.
We will not treat your continued use of the site as agreement to a material change.
Contact us first at support [at] calabash.courses. We will acknowledge within five working days and try to resolve it with you.
If we cannot, you may take the matter to the National Consumer Commission or to a South African court. Referring a complaint does not affect any other right you have.
If you are in the United Kingdom or Australia you may also have local complaint routes, which these terms do not affect.
The Electronic Communications and Transactions Act requires us to publish the following.
Legal name, status and registration number: clause 1.
Physical address, telephone and email: clause 1.
Website address: calabash.courses
Directors: Kyla Edinburg, Leanne Zabow.
Description of what we sell and the full price, including VAT: on each talk and subscription page.
Payment methods: clause 7.
How and when the service is provided: access is granted immediately on successful payment.
Refund and cancellation policy: clauses 4, 8 and 9.
Minimum duration of a subscription: one month.
Security of payment information: clause 7 and the Privacy Policy.
How to access a record of your transaction: your invoices and purchase history are available in your account for as long as your account exists.
Reviewing and correcting your order: the checkout shows what you are buying and the price, and a confirmation step lets you stop before the purchase completes.
Codes of conduct we subscribe to: none.
Governing law and jurisdiction. These terms are governed by the law of the Republic of South Africa, and the South African courts have jurisdiction. If you are a consumer elsewhere this does not deprive you of the protection of the mandatory laws of your own country, or of a right to bring proceedings there where local law gives you one.
Force majeure. Neither of us is responsible for failing to meet an obligation because of something outside our reasonable control, including outages at our hosting or payment providers, network failures, natural events or acts of government.
Transfer. You may not transfer your account or your rights under these terms. We may transfer ours to a company acquiring our business, provided your rights are not reduced. We will tell you if that happens.
Severability. If a term is unenforceable it is limited or removed to the minimum extent necessary, and the rest continues to apply.
No waiver. If we do not enforce a term, we may still enforce it later.
Entire agreement. These terms and the Privacy Policy are the whole agreement between us about the Service and replace any earlier version.
Survival. Clauses 2, 5, 7 (credits), 9 (records), 11, 13, 14 and 18 survive the end of this agreement.
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